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Delivery and Returns Information

RETURNS

If you are not entirely satisfied with your purchase, we're here to help, simply contact us to initiate a return within 30 days of your purchase.

To be eligible for a return and full refund, your item must be in the original packaging, unused and in the same condition that you received it.

The customer is responsible for the return cost of the package unless the return is due to a fulfilment error. We recommended using a tracked service as the package remains the customers responsibility until it has been delivered.

We only offer refunds onto the original payment method used to place the order.

We do not currently offer exchanges as part of the returns policy.

There are certain situations where only partial refunds are granted, such as (if applicable) any item not being returned in its original condition, or is damaged or missing parts for reasons not due to our error.

In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

DELIVER TO

STANDARD DELIVERY

Estimated delivery 4-10 Working Days

  • Standard Tracked 0g–500g £12.50 GBP
  • Standard Tracked 500g–1000g £25.00 GBP
  • Standard Tracked 2000g and up £59.00 GBP
Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

We highly recommend that you consult your country’s tax and duties requirements before purchase.

Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

- AUS: Please check with the Department of Home Affairs for more information.

STANDARD DELIVERY

14,95 € EUR
  • Lieferung in 3-5 Werktagen
  • Kostenlose Lieferung ab einem Bestellwert von 60€

STANDARD DELIVERY

9.95€ EUR
  • Delivery may take up to 3-5 Working Days
  • Free Standard Delivery available for orders above 60€ EUR

EXPRESS DELIVERY

14.35€ EUR
  • Estimated delivery 1-2 Working Days on orders placed before 2pm

STANDARD DELIVERY

14,95 € EUR
  • Delivery may take 4-10 Working Days
  • Free Standard Delivery available for orders above 60 EUR 

EXPRESS DELIVERY

35 BGN
  • Estimated delivery 2-3 Working Days on orders placed before 2pm

STANDARD DELIVERY

Estimated delivery 4-10 Working Days

  • Standard Tracked 0g–1000g £19.00 GBP
  • Standard Tracked 1000g–2000g £30.00 GBP
  • Standard Tracked 2000g–2500g £50.00 GBP
  • Standard Tracked 2500g and up £70.00 GBP
Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

We highly recommend that you consult your country’s tax and duties requirements before purchase.

Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

STANDARD DELIVERY

€35
  • Delivery may take Up To 3-5 Working Days

STANDARD DELIVERY

14€ EUR
  • Delivery may take Up To 3-5 Working Days
  • Free Standard Delivery available for orders above 75€ EUR

EXPRESS DELIVERY

17,50€ EUR
  • Estimated delivery 1-2 Working Days on orders placed before 2pm

STANDARD DELIVERY

14,95 € EUR
  • Levering kan tage op til 3-5 arbejdsdage
  • Gratis standardlevering for ordrer over 60 EUR

STANDARD DELIVERY

£40 GBP
  • Estimated delivery 4-10 Working Days

EXPRESS DELIVERY

£49 GBP
  • Estimated delivery 2-3 Working Days on orders placed before 2pm
Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

We highly recommend that you consult your country’s tax and duties requirements before purchase.

Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

STANDARD DELIVERY

14,95 € EUR
  • Estimated delivery 4-10 Working Days
  • Free Standard Delivery available for orders above €60 EUR

STANDARD DELIVERY

14,65€ EUR
  • Delivery may take Up To 3-5 Working Days
  • Free Standard Delivery available for orders above 60€ EUR

EXPRESS DELIVERY

17,70€ EUR
  • Estimated delivery 2-3 Working Days on orders placed before 2pm

STANDARD DELIVERY

Estimated delivery 3-7 Working Days

  • Standard Tracked up to 1kg £10.00 GBP
  • Standard Tracked over 2kg £28.00 GBP
    Customs & Import Fees: PLEASE NOTE: There is no additional customs duty or VAT on orders under €150. Orders that exceed €150 will be subject to additional Duty and VAT .

    It is the customers responsibility for any additional shipping charges, duties and taxes as a result of importing goods over €150.

    We highly recommend that you consult your country’s tax and duties requirements before purchase.

    STANDARD DELIVERY

    Estimated delivery 3-7 Working Days

    • Standard Tracked up to 1kg £10.00 GBP
    • Standard Tracked over 2kg £28.00 GBP
      Customs & Import Fees: PLEASE NOTE: There is no additional customs duty or VAT on orders under €150. Orders that exceed €150 will be subject to additional Duty and VAT .

      It is the customers responsibility for any additional shipping charges, duties and taxes as a result of importing goods over €150.

      We highly recommend that you consult your country’s tax and duties requirements before purchase.

      STANDARD SHIPPING

      Estimated delivery 3-7 Working Days

      • Standard Tracked up to 1kg £10.00 GBP
      • Standard Tracked over 2kg £28.00 GBP
        Customs & Import Fees: PLEASE NOTE: There is no additional customs duty or VAT on orders under €150. Orders that exceed €150 will be subject to additional Duty and VAT .

        It is the customers responsibility for any additional shipping charges, duties and taxes as a result of importing goods over €150.

        We highly recommend that you consult your country’s tax and duties requirements before purchase.

        STANDARD DELIVERY

        14,95€ EUR
        • Delivery may take Up To 3-5 Working Days
        • Free Standard Delivery available for orders above 70€ EUR

        EXPRESS DELIVERY

        18.95€ EUR
        • Estimated delivery 2-3 Working Days on orders placed before 2pm

        STANDARD DELIVERY

        £23 GBP
        • Delivery may take 5-12 Working Days
        • Free Standard Delivery available for orders above £75 GBP

        STANDARD DELIVERY

        £17.00 GBP
        • Delivery may take 4-10 Working Days
        • Free Standard Delivery available for orders above £75 GBP

        EXPEDITED DELIVERY

        £23.58 GBP
        • Estimated delivery 2-4 Working Days on orders placed before 2pm
        Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

        We highly recommend that you consult your country’s tax and duties requirements before purchase.

        Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

        STANDARD DELIVERY

        Estimated delivery 3-7 Working Days

        • Standard Tracked up to 1kg £10.00 GBP
        • Standard Tracked over 2kg £28.00 GBP
          Customs & Import Fees: PLEASE NOTE: There is no additional customs duty or VAT on orders under €150. Orders that exceed €150 will be subject to additional Duty and VAT .

          It is the customers responsibility for any additional shipping charges, duties and taxes as a result of importing goods over €150.

          We highly recommend that you consult your country’s tax and duties requirements before purchase.

          STANDARD DELIVERY

          ₪ 74
          • Delivery may take 5-7 Working Days
          • Free Standard Delivery available for orders above ₪327  
          Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

          We highly recommend that you consult your country’s tax and duties requirements before purchase.

          Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

          STANDARD DELIVERY

          Estimated delivery 3-7 Working Days

          • Standard Tracked up to 1kg £10.00 GBP
          • Standard Tracked over 2kg £28.00 GBP
            Customs & Import Fees: PLEASE NOTE: There is no additional customs duty or VAT on orders under €150. Orders that exceed €150 will be subject to additional Duty and VAT .

            It is the customers responsibility for any additional shipping charges, duties and taxes as a result of importing goods over €150.

            We highly recommend that you consult your country’s tax and duties requirements before purchase.

            STANDARD DELIVERY

            £17
            • Delivery may take 4-12 Working Days
            • Free Standard Delivery available for orders above £75 GBP

            EXPRESS DELIVERY

            £30
            • Delivery may take 2-3 Working Days on orders placed before 2pm

            STANDARD DELIVERY

            £9
            • Estimated delivery 4-10 Working Days
            • Free Standard Delivery available for orders above £65 GBP

            STANDARD DELIVERY

            • Deliveries up to 2kg £35
            • Deliveries over 2kg £65
            Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

            We highly recommend that you consult your country’s tax and duties requirements before purchase.

            Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

            $18 USD
            • Plazo de entrega estimado - 4-12 Días Hábiles
            • Entrega Estándar Gratuita para pedidos sobrepasando los $100 USD

            ENTREGA EXPRÉS

            $30 USD
            • Plazo de entrega estimado - 2-4 Días Hábilesen pedidos realizados antes de las 2 p.m.
            Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

            We highly recommend that you consult your country’s tax and duties requirements before purchase.

            Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

            STANDARD DELIVERY

            14,95 € EUR
            • Delivery may take Up To 2-3 Working Days
            • Free Standard Delivery available for orders above 60€ EUR

            STANDARD DELIVERY

            17.15 NZD
            • Delivery may take 4-10 Working Days
            • Free Standard Delivery available for orders above $142 NZD
            Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

            We highly recommend that you consult your country’s tax and duties requirements before purchase.

            Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

            STANDARD DELIVERY

            150 NOK
            • Delivery may take 2-3 Days
            • Free Standard Delivery available for orders above 600 NOK

            EXPEDITED DELIVERY

            228 NOK
            • Estimated delivery 1-3 Working Days on orders placed before 2pm GMT

            All orders above 350 NOK will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with Norwegian Customs (Tolletaten) for more information.

            STANDARD DELIVERY

            14,95 € EUR
            • Delivery may take Up To 3-5 Working Days
            • Free Standard Delivery available for orders above 60€ EUR

            STANDARD DELIVERY

            14,95 € EUR
            • Delivery may take Up To 3-5 Working Days
            • Free Standard Delivery available for orders above 60€ EUR

            STANDARD DELIVERY

            £39
            • Delivery may take 4-12 Working Days
            Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

            We highly recommend that you consult your country’s tax and duties requirements before purchase.

            Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

            STANDARD DELIVERY

            £40 GBP
            • Estimated delivery 4-10 Working Days

            EXPRESS DELIVERY

            £49 GBP
            • Estimated delivery 2-3 Working Days on orders placed before 2pm
            Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

            We highly recommend that you consult your country’s tax and duties requirements before purchase.

            Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

            STANDARD DELIVERY

            £12.50
            • Estimated delivery 4-10 Working Days
            • Free Standard Delivery available for orders above £40 GBP

            EXPRESS DELIVERY

            £15.15
            • Estimated delivery 2-3 Working Days on orders placed before 12pm

            STANDARD DELIVERY

            14,95 € EUR
            • Estimated delivery 4-10 Working Days
            • Free Standard Delivery available for orders above €60 EUR

            EXPRESS DELIVERY

            €17,00
            • Estimated delivery 2-3 Working Days on orders placed before 12pm

            STANDARD DELIVERY

            £5.50
            • Estimated delivery 2-5 Working Days
            • Free Standard Delivery available for orders above £40 GBP

            STANDARD DELIVERY

            £17
            • Estimated delivery 4-10 Working Days
            • Free Standard Delivery available for orders above £75 GBP

            EXPRESS DELIVERY

            £23
            • Estimated delivery 2-3 Working Days on orders placed before 12pm

            STANDARD SHIPPING

            Estimated delivery 3-7 Working Days

            • Standard Tracked up to 1kg £10.00 GBP
            • Standard Tracked over 2kg £28.00 GBP
              Customs & Import Fees: PLEASE NOTE: There is no additional customs duty or VAT on orders under €150. Orders that exceed €150 will be subject to additional Duty and VAT .

              It is the customers responsibility for any additional shipping charges, duties and taxes as a result of importing goods over €150.

              We highly recommend that you consult your country’s tax and duties requirements before purchase.

              STANDARD DELIVERY

              14,95 € EUR
              • Delivery may take 3-5 Working Days
              • Free Standard Delivery available for orders above 60 EUR

              STANDARD VERSAND

              15CHF
              • Lieferung in 2-3 Werktagen
              • Standard Versand kostet 15CHF
              • Kostenloser Versand ab einem Bestellwert von 60CHF
              • Alle anfallenden Zollgebühren oder Steuern sind bereits von uns bezahlt.

              EXPRESS VERSAND

              20CHF
              • Erwartete Lieferung in 1-2 Werktagen
              • Kosten 20CHF
              • Alle anfallenden Zollgebühren oder Steuern sind bereits von uns bezahlt.

               Achtung: Während Spitzenzeiten können Standardlieferungen etwas länger dauern.

              * Der Mindestbestellwert ist nur für materielle Güter verfügbar. Wenn eine Geschenkkarte mit deiner Bestellung gekauft wird, trägt dies nicht zum Mindestbestellwert für die kostenlose Lieferung bei.

              *In dem unwahrscheinlichen Fall, dass du deine Bestellung nicht innerhalb der angegebenen Lieferfrist erhältst, setz dich bitte innerhalb von 7 Werktagen mit uns in Verbindung.*

              STANDARD DELIVERY

              £4.99
              • Delivery takes 2 Working Days
              • Free Standard Delivery available for orders above £50

              EXPEDITED DELIVERY

              £6.95
              • Estimated delivery Next Working Day (Mon- Fri)
              • Order by 2pm Monday to Friday
              • Express orders placed on a Sunday will be delivered in 2 working days

              Additional Information:

              - A signature is not required for UK deliveries. You can request for your parcel to be left with your neighbour or in a safe place!

              - We are unable to deliver on public holidays, any orders placed on a public holiday will be dispatched the following working day.

              - The free threshold is only available for tangible goods, if a gift card is purchased with your order, this will not contribute to the free shipping threshold.

              STANDARD DELIVERY

              Estimated delivery 4-10 Working Days

              • Standard Tracked FREE over £100 GBP
              • Standard Tracked up to 1kg £18.50 GBP
              • Standard Tracked up to 2.5kg £28.00 GBP
              • Standard Tracked over 2.5 kg and up £32.00 GBP

              Additional Information:

              - Shipping to APO boxes and military addresses: Due to military handling time, delivery to some destinations could take up to 30 days or more.

              STANDARD DELIVERY

              $16.15 USD
              • Estimated delivery 4-10 Working Days
              • Free Standard Delivery available for orders above $100 USD

              EXPRESS DELIVERY

              $30.45 USD
              • Estimated delivery 2-3 Working Days on orders placed before 12pm
              Customs & Import Fees: The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing.

              We highly recommend that you consult your country’s tax and duties requirements before purchase.

              Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.