Everything You Wanted to Know Before Hitting ‘Add to Cart’
Got Questions? We’ve Got Straight Answers.
From suction issues to shipping and returns, it’s all here, minus the late-night Googling.
Product & Safety – What’s In It (or Rather, What’s Not)
What makes bamboo bamboo better than the rest?
Ah, the million-dollar question! We’re the original bamboo baby tableware brand setting the standard while others… well, let’s just say they “borrow” our ideas. Our plates are made from high-quality bamboo sourced through FSC-certified suppliers, and they’re rigorously tested to be free from nasties like BPA, phthalates, and melamine (unlike some dodgy copycats). Plus, we’ve spent years perfecting suction so strong, even the most determined toddler will struggle to launch their plate across the kitchen. You’re welcome.
What are bamboo bamboo plates made of?
100% FSC-certified organic bamboo. No plastics, no sneaky chemicals—just natural, safe goodness.
Do bamboo plates contain microplastics?
Nope. Unlike plastic plates that shed microplastics over time, our bamboo plates are completely natural. That means no tiny plastic particles making their way into your little one’s food.
Are your products BPA-free?
Yes! BPA, phthalates, melamine, and all the other scary-sounding chemicals are NOT invited to this party.
How do bamboo plates compare to plastic?
Bamboo plates are safer, and way more planet-friendly than plastic. Plastic plates can leach toxins into food over time, while bamboo remains chemical-free and biodegradable. Plus, they look much classier on your dining table.
Are bamboo plates safe for babies and toddlers?
Absolutely. Our plates are baby-safe, non-toxic, and rigorously tested to make sure they meet the highest safety standards.
Do your plates contain any toxins or harmful chemicals?
No toxins, no nasties. Our plates are completely free from BPA, phthalates, melamine, and formaldehyde. Just pure, natural bamboo goodness.
Usage & Care – Keeping Your Products Happy
How do I clean my bamboo plate?
Hand wash with warm, soapy water and dry immediately. Do not leave it soaking, as bamboo is a natural material that absorbs moisture.
Are your plates dishwasher safe?
No, and that’s a good thing! Dishwashers use high heat and harsh detergents that can break down natural materials. Plus, they leave behind chemical residues—something you definitely don’t want near your child’s food.
Can I use bamboo plates in the microwave?
Nope! Microwaves zap food fast but also dry out bamboo, making it brittle and prone to cracking. Keeping it out of the microwave means your plate lasts longer and stays looking beautiful.
How do I extend the lifespan of my bamboo plate?
- Wash by hand and dry immediately.
- Avoid prolonged soaking.
- Every few weeks, rub in a little coconut oil—it naturally protects and nourishes the bamboo.
Do bamboo plates absorb stains or odours?
Not really! Unlike plastic, bamboo doesn’t hold onto odours. If you’re serving highly pigmented foods (like beetroot or turmeric), just rinse the plate soon after use to avoid temporary staining.
What do I do if the suction stops working?
- Ensure the surface is clean, dry, and non-porous (glass, plastic, or sealed wood work best).
- Press the plate down firmly before adding food.
- If all else fails, give the suction base a rinse—crumbs and dust can mess with the seal.
Ordering & Shipping – Getting Your Hands on the Goods
Where do you ship to?
We ship worldwide from our UK, USA, and EU warehouses.
How long does shipping take?
- UK & EU: 2-5 business days
- USA: 3-7 business days
- International: 7-14 business days
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount—check our website for current promotions.
How can I track my order?
You’ll receive a tracking link via email once your order ships.
What if my item arrives damaged?
Email us at hello@bamboobambooo.com with photos, and we’ll sort it out.
Can I cancel or change my order after purchasing?
If your order hasn’t shipped yet, contact us ASAP—we’ll do our best to accommodate changes.
Returns & Refunds – No Fuss, No Stress
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging.
How do I start a return?
Email hello@bamboobamboo.com with your order number.
How long does it take to receive a refund?
Refunds are processed within 5 business days after we receive your return.
Can I return an item if I’ve used it?
For hygiene reasons, we cannot accept returns on used items.
Do you offer replacements for faulty products?
Yes! If your item is faulty, email us with your order ID, photo within 30 days and we’ll replace it
Sustainability & Social Impact – Doing Good, Naturally
How is bamboo more sustainable than plastic?
Bamboo is a fast-growing, renewable resource that requires no pesticides or artificial irrigation. Unlike plastic, which takes centuries to decompose, bamboo is biodegradable and eco-friendly.
Are your plates biodegradable?
Yes! Unlike plastic plates, bamboo plates naturally break down over time.
Can I recycle my bamboo plate?
Bamboo is best composted rather than traditionally recycled. Just break it down and add it to your compost pile!
Brand & Story – Behind the Scenes
Who is behind bamboo bamboo?
We’re a passionate team of parents, designers, and eco-warriors who believe that mealtime should be safe, stress-free, and sustainable. Founded with love and a deep commitment to quality, bamboo bamboo was created to offer parents beautiful, non-toxic tableware that truly lasts.
Why did you create bamboo bamboo?
Because, quite frankly, we were tired of seeing baby tableware made from plastic, cheap materials, or loaded with hidden chemicals. We wanted something that was safe for kids, kind to the planet, and stylish enough to sit proudly on the dinner table. So, we made it happen.
What’s the story behind the name?
Simple! Bamboo is the heart of everything we do, and we loved it so much, we named it twice. bamboo bamboo = double the love for sustainability, safety, and design.
Where is bamboo bamboo based?
We’re proudly based in London UK, but our products are loved by families all over the world. We ship globally, ensuring parents everywhere can make the switch to safer, more sustainable tableware.
Do you donate products to families in need?
Yes! We believe that every child deserves safe and sustainable mealtime essentials, no matter their circumstances. We regularly donate products to family-focused charities and community programs.
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